Mortgage Outsourcing Services
Running a mortgage business requires multitasking, including handling loan applications, document verification, and ensuring tight compliance regulations. All these tasks take so much time and hamper the growth of business. Handling administrative tasks often limits your ability to build client relationships and grow your business.
That’s where our Mortgage Outsourcing Services come into the picture. We take the entire back-end processing load off our broker partners, from loan processing and data entry to document handling, so they can focus on growing their business, acquiring new clients, and increasing their loan volume without hiring additional in-house staff.
Our Services
We provide quality back-office support that fits smoothly into your day-to-day operations. Whether you need regular assistance or help during busy periods, our flexible service models are designed to suit your business needs.
1. Pay-Per-Application
Pay-per-application is a great solution for brokers seeking assistance with mortgage applications without signing up for a fixed volume every month. It’s flexible, integrates into your workflow, and doesn’t require you to hire or manage an entire full-time in-house team.
Key Benefits
- Pay only when you have a file to process—no lock-in contracts
- Tailored processing to suit your process
- Safely manage peak loads without additional hires
- No setup costs or fixed fees
- Additional time to devote to clients and business development
Under this model, we have two service packages: Standard and Comprehensive.
Standard Package
We handle end-to-end application processes like data entry on aggregator CRM, validation, and compliance checks and coordinate with brokers to finalise any missing information. We provide accurate and compliant lodgements of loan applications on the lender portal.
Comprehensive Package
This package includes all standard services, including follow-ups with solicitors, lenders, & clients. It also entails handling valuations, pricing, and construction progress payments.
2. Dedicated Resource Model
Our committed resources act as an extension of your team, assisting with your loan processing work. Depending on your business requirements, you can employ them full-time or part-time.
Full-Time Dedicated Resource
Operates 8 hours a day, 5 days a week, as your back-office staff. Suitable for brokers with a consistent volume of applications requiring daily support.
Part-Time Dedicated Resource
Works 4 hours a day, 5 days a week suitable for brokers who need limited support. Great for managing lighter workloads.
Pre-Submission Activities
- Enter details in CRM and fill in the application in ApplyOnline
- Generate and send loan application forms to customers for signature
- Upload supporting documentation in ApplyOnline, with all compliance requirements satisfied
- Complete associated forms like FHOG, FHLDS, or other government schemes of relevance
- Prepare discharge authority forms, where necessary
- Complete the file and lodge the application to the lender.
Post-Submission Activities
- Monitor the progress of the loan application and proactively follow up with the lender
- Ask clients for any outstanding documentation.
- Respond to audit or compliance-based questions from the lender or aggregator.
- Coordinate with lenders, solicitors, and valuers regarding updates on the file
- Assist in managing and monitoring construction progress payments, where applicable.
Why Choose Proowrx?
At Proowrx, we don’t just support your business; we become a part of it. As an Australian-owned KPO based in India, we become your virtual office, handling everyday tasks so you can grow your business. Trusted by top mortgage brokers, we assist you in growing smarter with:
- Advanced data protection
- Strong compliance support
- Accurate and efficient processing
- Regular staff training
- Experienced leadership
- Personalised solutions to meet your workflow
Industry Expertise
Our team boasts extensive experience in mortgages, specifically tailored to the Australian market.
Streamlined Solutions
Leverage cutting-edge technology to automate manual tasks and streamline your workflow.
Scalability & Flexibility
Choose the level of service that best suits your practice’s needs, and scale up as you grow in your business.
Unwavering Support
We’re here to help your business run more smoothly, move faster, and eliminate the stress so you can focus on what you do best.
Partner With Proowrx Today
Be among the first to experience the potential of our innovative outsourcing solutions. Partnering with Proowrx positions you at the forefront of the accounting industry, allowing you to:
Focus on Your Clients
Free up valuable time and dedicate your expertise to delivering exceptional services.
Differentiate Your Practice
Stand out from the competition by offering a wider range of high-value services.
Scale Efficiently
Meet client needs without significant staff overheads, allowing you to adapt seamlessly to fluctuating workloads.